eFocus, operated by EvoCom
Delete your eFocus account and data
You can ask us to permanently delete your eFocus account and the personal data linked to it. Here is how, and what happens next.
Request deletion by email
Send us an email and we will delete your account. You do not need to be signed in.
- Subject line
- DATA DELETION REQUEST
- Include in the email
- The phone number linked to your eFocus account.
Send to
support@efocus.evocom.us
Email your requestRequest deletion on WhatsApp
Prefer chat? Tap the button and WhatsApp opens with our team and your message ready to send.
- Start your message with
- DATA DELETION REQUEST
- Include
- The phone number linked to your eFocus account.
What gets deleted
The phone number linked to your account, your exam level, your study progress and streak, and your record of purchases. Homework answers saved on your phone are removed when you uninstall the app or use Delete all in Saved answers.
We check it is you
We may reply to confirm the phone number, then your account is deactivated and you are signed out.
Held for up to 30 days
We keep the deactivated data briefly in case of a mistake, a payment query, or a legal requirement.
Then permanently deleted
After that your account and personal data are deleted from our live systems and cannot be restored.
Records we must keep by law, such as payment records held by Paystack, are kept for as long as the law requires.